Shipping, delivery & pick-up

Shipping Information

Do you offer flat rate shipping?

Yes! FREE SHIPPING in Canada with orders over $60. FLAT RATE $10 on orders $59.99 and under. Orders to the USA are paused for now due to tariff changes. We'll share an update here when shipping resumes. We also ship internationally to ensure no one in the world has to be without heat and crispy garlic.

Do you offer local delivery?

Yes! FREE LOCAL DELIVERY on orders over $50. Enter your address at checkout to see if local delivery is available in your area.

Where can I pick up my order?

Choose from one of our convenient locations for local pick-up during checkout. Your order will be ready within 24 hours, with an emailed confirmation for pick-up.

How Long Will it Take to Get My Package?

For orders within Canada, it takes 1-2 business days for processing and 3-5 business days for shipping, depending on where you’re located and which shipping method you choose. Our international processing time is 1-2 business days and shipping can range from 7-14 business days, again, depending on your location.

How Can I Cancel or Change My Order?

If the order has not been processed, you can cancel or change your order by emailing us at sales@hautefoods.com. Please include your name, order name, and the changes you’d like to make, and our team will update it for you.

How Do I Track My Order?

We’ll send your tracking number to your email once your order has been shipped.

Return Policy

We do not accept returns or exchanges. But, of course, we want you and your Haute Foods products to live happily ever after! So, if you have any issues with your order, please contact us at sales@hautefoods.com and we’ll try our absolute best to accommodate you.